Free shipping is now available throughout the US and Canada!
Michaelrugs.com ships its packages with UPS ground service. Free shipping is available on all orderes shipped to addresses within US and Canada. There will be delivery costs when shipping to Alaska, Hawaii, Guam, Puerto Rico, & the US Virgin Islands and NWT, Nunavut (Canada).
Satisfaction Guarantee and Return Policy – for US and Canada
Michaelrugs.com stands behind every product we sell. If you are not satisfied with your rug choice, you may ship it back to us for exchange.
You have 14 days to exchange a rug with no restocking fee if the price of the rug is the same or higher than the original rug ordered. You are responsible for return shipping and for any cost difference for higher priced good(s) you receive in exchange.
If you would like a refund, you may return the goods within 7 days of receipt. You are responsible for return shipping and you will be chared for the costs of the original shipment to you.
All rugs must be in their original condition. No damaged or stained rugs will be accepted for return or exchange.
Drop-offs are not available.
Applies to orders within US and Canada only. International sales are final.
Please send returns to:
Question or Comments?
Tel : 1(888) 504-3335
Fax: (949) 673-1684
Or send Us A Message:
You may Contact us directly by email for any questions about our rugs or your orders.