If for any reason you're not 100% satisfied with your purchase, return it for a refund or exchange. See our Satisfaction Guarantee.
You have 14 days to exchange a rug with no restocking fee if the price of the rug is the same or higher than the original rug ordered. You are responsible for return shipping and for any cost difference for higher priced good(s) you receive in exchange.
If you would like a refund, you may return the goods within 7 days of receipt. You are responsible for return shipping and you will be charged for the costs of the original shipment to you.
All rugs must be in their original condition. No damaged or stained rugs will be accepted for return or exchange.
Drop-offs are not available.
Applies to orders within US and Canada only. International sales are final.
Please send returns to:
We can ship to virtually any address in the world.
Free shipping is now available throughout the US and Canada!
Michaelrugs.com ships its packages with UPS ground service. Free shipping is available on all orderes shipped to addresses within US and Canada. There will be delivery costs when shipping to Alaska, Hawaii, Guam, Puerto Rico, & the US Virgin Islands and NWT, Nunavut (Canada).